Last updated: 1 June 2026
Non-Refundable
Eligible for Refund
Entry fees paid for Motion Max Media Awards are generally non-refundable once a submission has been uploaded and payment confirmed. This policy exists because our operational costs (platform maintenance, judge coordination, venue booking) are incurred upon receipt of each entry. We encourage all participants to review the competition rules, categories, and their work carefully before submitting.
The following situations are not eligible for refunds: (a) Withdrawal of an entry after upload; (b) Disqualification due to rule violations; (c) Change of mind after submission; (d) Failure to meet eligibility requirements that were clearly stated; (e) Technical issues on the participant's end (poor internet, device failure); (f) Requests made after the submission deadline.
Refunds will be processed in the following situations: (a) Duplicate payment for the same submission (verified by our payment team); (b) Technical errors on our platform that resulted in a double charge; (c) Payment processed but submission not recorded due to a platform error; (d) Competition cancellation by Motion Max (full refund of all entry fees). Refund requests must be submitted within 7 days of the payment date.
To request a refund, email refunds@motionmax.in with: your registered email address, submission ID, payment transaction ID, reason for refund request, and supporting evidence (screenshots, bank statements). Our team will review your request within 5 business days and respond with a decision. Approved refunds are processed within 7–10 business days to the original payment method.
In the unlikely event that Motion Max cancels Season 3 entirely, all entry fees will be refunded in full within 30 days of the cancellation announcement. Motion Max will not be liable for any additional costs incurred by participants (travel, accommodation, etc.) in connection with the competition.
If you believe you have been incorrectly charged, please contact us at refunds@motionmax.in before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension. We are committed to resolving payment disputes fairly and promptly.
For all refund-related queries, contact our support team at refunds@motionmax.in or call +91 98400 12345 (Monday–Saturday, 10am–6pm IST). Please have your submission ID and payment transaction ID ready when contacting us.